Scalable
Customer Support & Sales
Outsourcing at Lower Costs
Our Company was established in 2022 with the mission of making high-quality OEM auto parts accessible to customers across the United States. Since our founding, we have experienced significant growth in our customer base, supplier network, and internal team. Our company has built specialized in-house departments for Sales, Customer Service, Payments, and Retention, ensuring every customer receives dedicated support throughout their purchasing journey. Over the years, we have developed a strong network of trusted suppliers, salvage yards, and dealerships across the U.S., allowing us to consistently provide reliable parts and professional service.
ISO 9001 & 27001
Certified Quality & Security
GDPR & PCI DSS
Fully Compliant Operations
US-Aligned
Timezone & Culture Fit
Dedicated Ownership
Account-Level Support
The Challenges
The Real Challenge Facing US SMB & Mid-Market Team
As US companies grow, customer support and sales operations become harder to manage internally. Leadership teams struggle with:
Rising Costs
Rising labor, hiring, and infrastructure costs combined with high attrition and training overhead.
Inconsistent CX
Inconsistent customer experience across voice, email, and chat impacting brand reputation.
Limited Coverage
Missed inbound sales opportunities due to limited coverage and inability to handle after-hours traffic.
Scaling Speed
Difficulty scaling support and sales teams quickly to meet market demand or seasonal peaks.
Operational Risk
High attrition, heavy training overhead, and management complexity for in-house teams.
Data Security
Increasing pressure around data security and compliance as digital operations expand.
For SMB and mid-market companies, these challenges don’t just slow growth — they directly impact revenue, customer retention, and brand reputation.
How Will This Benifit You?
- Predictable, Scalable Operating Costs
- Defined processes and accountability
- Secure, compliant handling of data
- Faster response times & better CX
- Structured sales discipline
You focus on growth. We run the day-to-day operations behind the scenes.
Our Solution
A Smarter, More Reliable Way to Scale Your Business Operations
Tech Hub IT Solutions is a cost-efficient, process-driven outsourcing partner for U.S. SMB and mid-market businesses.
We don’t operate like a traditional vendor—we build and manage dedicated teams that function as a seamless extension of your internal operations.
Our Capabilities
Our Strategic Outsourcing Services for U.S. Businesses
Customer Support Service Outsourcing
Designed for US SMBs and mid-market companies that need reliable, scalable customer support without hiring and managing large internal teams.
- Voice, email, and live chat support
- Technical and product support
- Order management and post-sales assistance
- Account, billing, and customer retention support
Outbound Sales Outsourcing
Outbound Sales OutsourcingBuild pipeline consistently without the cost and churn of internal SDR teams.
- Cold calling and prospect outreach
- Appointment setting and lead generation
- B2B and B2C outbound campaigns
Inbound Sales Outsourcing
Inbound sales is where most US companies lose revenue due to limited coverage or poor lead handling.
- Incoming sales calls and inquiries
- Lead qualification and needs assessment
- Product and service consultations
- Order processing, upsell, and cross-sell
Business Impact:
Faster response and resolution times Consistent CX across all channels 24/7 coverage without night-shift hiring Improved CSAT and customer retention
Business Impact:
Business Impact: Fewer missed opportunities • Higher conversion rates from existing demand Better sales visibility and reporting
Business Impact:
Predictable pipeline growth • Lower cost per lead Structured, process-driven sales execution
The Challenges
The Real Challenge Facing US SMB & Mid-Market Team
As US companies grow, customer support and sales operations become harder to manage internally. Leadership teams struggle with:
Security & Compliance First
ISO 27001, GDPR, and PCI DSS compliant operations ensure secure handling of customer data and transactions.
Process-Driven Operations
Documented workflows, quality frameworks, and performance tracking not ad-hoc staffing.
Cost-Efficient Delivery
Reduce operational work costs while maintaining service quality,standards and control.
Dedicated Teams & Ownership
Dedicated team, account manager, and QA oversight not shared agents.
Scalable by Design
Easily scale teams up or down as volumes and business needs change
Hands-On Partnership
Transparency, detailed reporting, and operational insights for leadership teams.
Our Framework
How Our Outsourcing Model Works
As US companies grow, customer support and sales operations become harder to manage internally. Leadership teams struggle with:
1. Requirements & Cost Assessment
We understand your business goals, volumes, and customer journey to define the right operating model.
2. Team Setup & Training
Dedicated agents are assigned and trained on your brand, tools, and processes.
3. Go-Live & Monitoring
Operations launch with continuous monitoring, KPIs, and detailed performance reporting.
4. Optimization & Scaling
We refine workflows and scale teams seamlessly as your business volume grows.